Frequently Asked Questions
Ordering & Payment
What payment methods do you accept?
We accept iDEAL, credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods.
Is my payment secure?
Yes, all payments are processed through secure connections with SSL encryption and PCI compliance.
Can I cancel my order?
You can cancel your order as long as it hasn't been shipped yet. Please contact us quickly.
Do you offer gift cards?
Yes, we offer digital gift cards that can be purchased on our website.
Shipping & Delivery
How long does delivery take?
Standard delivery takes 3-5 business days. Express delivery takes 1-2 business days.
Can I track my order?
Yes, you will receive a tracking number once your order has been shipped.
Do you ship internationally?
Currently we ship within Belgium and the Netherlands. Contact us for international shipping options.
What if I'm not home during delivery?
The courier will leave a notice and attempt redelivery or hold the package at a pickup point.
Returns & Exchanges
How can I return an item?
Contact us for a free return label. Items can be returned within 30 days.
Can I exchange for a different size?
Yes, contact us and we'll be happy to help you with an exchange.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your return.
Products & Sizing
How do I find my size?
Check our size guide on each product page for detailed measurements.
Are your products authentic?
Yes, all our products are 100% authentic and sourced from authorized suppliers.
Account & Privacy
Do I need to create an account?
No, you can also order as a guest. An account offers benefits like order history and faster checkout.
How do you use my data?
See our privacy policy for complete information about data protection and GDPR compliance.
Contact & Support
How can I contact you?
You can reach us through our contact page. We respond within 24 hours.
What are your customer service hours?
Our customer service is available Monday to Friday, 9 AM to 6 PM.